FAQs

Frequently Asked Questions

Find quick answers about our company, computer products, repair services, support process, warranty, networking, CCTV, and general inquiries.

Support

Support FAQs

Browse frequently asked questions from this category.

What support options are available after purchase? +

We offer telephone support, remote troubleshooting, and on-site technical visits. Annual Maintenance Contracts (AMC) are available for businesses requiring regular, prioritized support.

How quickly do you respond to support requests? +

We aim to respond to all support requests within 24 hours. AMC clients receive priority response and faster on-site dispatch.

Do you provide user training on installed systems? +

Yes. Basic user training is included with every installation. Extended or staff-level training sessions can be arranged on request.

What should I do if my camera or network device stops working? +

Contact our support team by phone or email, or visit us at our Buddhanagar office. Our technicians will diagnose the issue remotely or schedule an on-site visit as needed.