FAQs
Frequently Asked Questions
Find quick answers about our company, computer products, repair services, support process, warranty, networking, CCTV, and general inquiries.
General
General
Proxycore Network Solution Pvt. Ltd. is a Kathmandu-based IT and networking company providing end-to-end solutions in CCTV surveillance, structured cabling, network infrastructure, and IT support for homes, businesses, and enterprises across Nepal.
We are located in Buddhanagar, Kathmandu, Nepal. You are welcome to visit us during business hours for consultations, product demonstrations, or support.
Our primary service area covers the Kathmandu Valley including Kathmandu, Lalitpur, and Bhaktapur. We also undertake projects across Nepal for larger institutional and enterprise clients.
We serve residential clients, SMEs, corporate offices, hotels, schools, hospitals, government institutions, banks, and retail businesses.
You can reach us by visiting our office at Buddhanagar, Kathmandu, or contact us via phone or email as listed on our website's Contact Us page.
Follow our social media pages and check our website regularly for the latest product launches, promotions, and news.
Products
Products
We supply a wide range of products including:
• IP & Analog CCTV cameras (indoor & outdoor)
• NVRs / DVRs / HVRs
• Network switches, routers & access points
• Structured cabling components (Cat5e, Cat6, Fiber Optic)
• UPS & power protection systems
• Access control & biometric devices
• Intercoms & video door phones
• Wireless networking equipment
• IP & Analog CCTV cameras (indoor & outdoor)
• NVRs / DVRs / HVRs
• Network switches, routers & access points
• Structured cabling components (Cat5e, Cat6, Fiber Optic)
• UPS & power protection systems
• Access control & biometric devices
• Intercoms & video door phones
• Wireless networking equipment
We deal in leading global brands such as Hikvision, Dahua, Uniview, Cisco, MikroTik, Ubiquiti, D-Link, TP-Link, and more — all sourced through authorized distributors in Nepal.
Yes. We stock a full range of indoor dome cameras, outdoor bullet cameras, turret cameras, PTZ cameras, and Smart Hybrid Light cameras suitable for all environments and lighting conditions.
Yes, products can be purchased separately from our Buddhanagar office. However, we strongly recommend our professional installation service for optimal performance and to maintain warranty validity.
Services
Services
Our core services include:
• CCTV / IP surveillance system design & installation
• Network infrastructure design, deployment & management
• Structured cabling (Cat5e, Cat6, Fiber Optic)
• Wi-Fi planning and enterprise wireless deployment
• Access control & biometric attendance systems
• Intercom & video door phone installation
• IT infrastructure consulting & planning
• Annual Maintenance Contracts (AMC)
• CCTV / IP surveillance system design & installation
• Network infrastructure design, deployment & management
• Structured cabling (Cat5e, Cat6, Fiber Optic)
• Wi-Fi planning and enterprise wireless deployment
• Access control & biometric attendance systems
• Intercom & video door phone installation
• IT infrastructure consulting & planning
• Annual Maintenance Contracts (AMC)
Yes. We offer site surveys to assess your premises, understand your security or networking needs, and recommend the most suitable and cost-effective solution.
Yes. We undertake projects across Nepal. Please contact us at our Buddhanagar office to discuss your project scope, timeline, and logistics.
Absolutely. Our experienced engineers will assess your site, understand your specific requirements, and design a tailor-made solution within your budget.
Support
Support
We offer telephone support, remote troubleshooting, and on-site technical visits. Annual Maintenance Contracts (AMC) are available for businesses requiring regular, prioritized support.
We aim to respond to all support requests within 24 hours. AMC clients receive priority response and faster on-site dispatch.
Yes. Basic user training is included with every installation. Extended or staff-level training sessions can be arranged on request.
Contact our support team by phone or email, or visit us at our Buddhanagar office. Our technicians will diagnose the issue remotely or schedule an on-site visit as needed.
Warranty
Warranty
All products carry the manufacturer's standard warranty, typically ranging from 1 to 3 years depending on the brand and product category. Warranty documentation is provided at the time of purchase.
Yes. Our installation and workmanship carries a service warranty. Please ask our team for the specific terms upon project completion.
Bring the product along with your original purchase invoice to our Buddhanagar office, or contact our support team. We will manage the warranty claim process with the manufacturer on your behalf.
No. Manufacturer warranties cover manufacturing defects only and do not include physical damage, power surge damage, or misuse. We recommend using a UPS or surge protector for all critical equipment.
Company
Company
We are based at Buddhanagar, Kathmandu, Nepal — conveniently located to serve clients across the Kathmandu Valley.
es. We have the technical expertise and experienced team to handle projects of all scales — from small home installations to large enterprise, institutional, and government deployments.
Our strengths lie in quality products, professional installation standards, prompt after-sales support, competitive pricing, and our local presence in Buddhanagar, Kathmandu — making us easily accessible to our clients.
Other
Other
Yes. We provide free, no-obligation quotations. Visit our Buddhanagar office, call us, or describe your requirements online and we will get back to you promptly.
Yes. Special pricing is available for bulk purchases and corporate or institutional clients. Please contact our sales team at our Buddhanagar office for details.
Please contact us directly at our Buddhanagar office to discuss payment options for larger projects or purchases.