Your Privacy Matters

1. Overview

PCNS respects your privacy and is committed to protecting the personal information you share with us. This policy applies to information collected through our website, contact forms, phone calls, service requests, and other customer communication channels.

2. Information We Collect

We may collect the following types of information:

• Name, phone number, email address, and location details.
• Service request details such as device type, problem description, or required support.
• Business inquiry details for networking, CCTV, IT support, and maintenance services.
• Website usage information such as browser type, device type, and page activity.
• Any information voluntarily submitted through forms, messages, or direct communication.

3. How We Use Your Information

Your information may be used for the following purposes:

• To respond to inquiries and provide customer support.
• To process service requests, repair requests, or product-related inquiries.
• To improve our website, services, communication, and customer experience.
• To send service updates, quotations, follow-ups, or important notices.
• To maintain internal records and business communication history.

4. Cookies and Tracking

Our website may use cookies or similar technologies to improve browsing experience, remember preferences such as dark/light mode, analyze website traffic, and improve website performance. Users may disable cookies through browser settings, but some features may not function properly.

5. Data Sharing

We do not sell or rent personal information. However, we may share necessary information with trusted service providers, technical partners, delivery partners, payment processors, or legal authorities when required by law or necessary to complete a customer request.

6. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. However, no online transmission or storage system is completely secure, so users should avoid submitting highly sensitive information through general contact forms.

7. User Rights

Users may request access, correction, or deletion of their personal information, subject to business, legal, or record-keeping requirements. For privacy-related requests, users can contact us through our official communication channels.

8. Changes to This Policy

PCNS may update this Privacy Policy from time to time. Updated versions will be posted on this page with the latest revision date. Continued use of the website after updates means you accept the revised policy.

9. Contact Information

For privacy questions, data requests, or concerns, please contact us at:

• Email: proxycorenetworksolution@gmail.com
• Phone: +977 9849929314
• Location: Kathmandu-10, Baneshwor, Nepal