Website & Service Terms

1. Acceptance of Terms

By accessing the PCNS website, contacting us, requesting services, or purchasing products, you agree to follow these Terms and Conditions. If you do not agree with these terms, you should not use the website or services.

2. Services Provided

PCNS may provide computer sales, laptop and desktop repair, networking setup, CCTV installation, printer support, software troubleshooting, IT consultation, and related technical services.

Service availability may depend on location, technician schedule, required parts, product availability, and the nature of the issue.

3. Products and Availability

Product information shown on the website may include computers, laptops, accessories, networking devices, CCTV products, printers, and related items. Product availability, specifications, images, and prices may change without prior notice.

4. Pricing and Payment

Prices shown or quoted may vary depending on product availability, service complexity, required parts, delivery cost, or market changes. Final pricing should be confirmed before product purchase or service approval.

• Service charges may apply for inspection, repair, installation, or visit.
• Advance payment may be required for special orders or installation work.
• Invoices or payment records should be kept for warranty or service follow-up.

5. Repair and Maintenance Terms

Customers are responsible for backing up important data before submitting any device for repair, formatting, software installation, virus removal, or maintenance work. PCNS will take reasonable care but may not be responsible for data loss caused by hardware failure, software damage, virus infection, or customer negligence.

• Repair time may vary based on issue complexity and parts availability.
• Diagnosis may reveal additional problems after inspection.
• Customer approval may be required before major repair or replacement.

6. Warranty and Support

Product warranty depends on manufacturer, supplier, product category, and invoice terms. Service warranty, if provided, applies only to the specific service performed and may not cover new issues, physical damage, liquid damage, power damage, misuse, or unauthorized repair.

7. User Responsibilities

Users and customers agree to:

• Provide accurate contact and service information.
• Use the website only for lawful purposes.
• Not misuse forms, messages, or contact channels.
• Keep invoices, warranty cards, and service records safely.
• Inform us clearly about device issues, previous repairs, or known damage.

8. Limitation of Liability

PCNS will make reasonable efforts to provide accurate information and professional service. However, we are not liable for indirect losses, business loss, data loss, device misuse, third-party product defects, or issues outside our control.

9. Changes to Terms

We may update these Terms and Conditions from time to time. Updated terms will be posted on this page. Continued use of our website or services after changes means you accept the updated terms.

10. Contact Information

For questions about these Terms and Conditions, please contact:

• Email: proxycorenetworksolution@gmail.com
• Phone: +977 9849929314
• Location: Kathmandu-10, Baneshwor, Nepal